Photo Bucket Issues - Long Rant!
Posted: March 31, 2017, 7:48 pm
I'm about fed up with dealing with these idiots, anyone know of a better answer that will still let us post pictures on this site? This is the only site I deal with that I still have to use a 3rd party source to share pictures.
First my account showed it was at 98.7% full all of a sudden. I tried to buy ad free space at the lowest level but their site refused to process my request. I sent a message to their IT support and after a couple days I got a response from Robert the Robot. That response had absolutely nothing to do with my question at the time. From that email I could respond directly to IT and (supposedly) get human help. Crickets. After 3 weeks of sending the same email over and over again I finally got a human. She said she checked and my account was nowhere near full. It only had 6% of the space filled. Hmmmmm. When I went back to look the numbers had all changed. Never did figure out why it wouldn't sell me space and they didn't seem to want to help me with that issue so I dropped it and put up with all their annoying ads.
A couple weeks ago in Sunday night chat, we got to discussing how much problems some of us were having with PB. I was able to see my pictures but was unable to copy them to share elsewhere. Nothing happened, it looked like all the links were dead. I sent a message to IT again and guess what? Robert the Robot sent me info on how to change my settings. This had nothing to do with settings, it had everything to do with PB having a big mess on their hands. I immediately sent a fairly scathing message to the IT people at PB again. Nothing. Then today out of the blue I get this response:
Hello Steve,
I apologize for the delay in getting back to you and am very sorry for the inconvenience that this has caused you. This is a known issue affecting several users and our engineering team is troubleshooting the problem. We will get this resolved as soon as we can!
Thank you for your patience and again, I am terribly sorry for this inconvenience!
Well, guess PB has some major issues, they know it, have known it for several months from all the complaints on their own message board and they don't seem to be able to fix it in a wholesale manor. Strangely, the day before I got the response from them, I could once again copy my pictures to post elsewhere. Hmmmmm, again. If you are having trouble with PB in any manor I suggest contacting them, killing Robert the Robot or using him as a hostage to get to their actual IT people. Each time I contact IT they seem to fix my problem but it takes a lot of time. Wonder if they are fixing this for everyone because I still see a lot of others on the PB message board that are still having issues but they quit after getting their Robert the Robot response. I get the distinct feeling they are only fixing it for those that are complaining.
Beat them up, scream at them, dent the robot, seems to be the only way to get any action with PB at all these days. Sounds like they have a lot of problems and if you are using it for your picture storage I suggest some other backup. I get the feeling it's all going to implode soon.
SPark
First my account showed it was at 98.7% full all of a sudden. I tried to buy ad free space at the lowest level but their site refused to process my request. I sent a message to their IT support and after a couple days I got a response from Robert the Robot. That response had absolutely nothing to do with my question at the time. From that email I could respond directly to IT and (supposedly) get human help. Crickets. After 3 weeks of sending the same email over and over again I finally got a human. She said she checked and my account was nowhere near full. It only had 6% of the space filled. Hmmmmm. When I went back to look the numbers had all changed. Never did figure out why it wouldn't sell me space and they didn't seem to want to help me with that issue so I dropped it and put up with all their annoying ads.
A couple weeks ago in Sunday night chat, we got to discussing how much problems some of us were having with PB. I was able to see my pictures but was unable to copy them to share elsewhere. Nothing happened, it looked like all the links were dead. I sent a message to IT again and guess what? Robert the Robot sent me info on how to change my settings. This had nothing to do with settings, it had everything to do with PB having a big mess on their hands. I immediately sent a fairly scathing message to the IT people at PB again. Nothing. Then today out of the blue I get this response:
Hello Steve,
I apologize for the delay in getting back to you and am very sorry for the inconvenience that this has caused you. This is a known issue affecting several users and our engineering team is troubleshooting the problem. We will get this resolved as soon as we can!
Thank you for your patience and again, I am terribly sorry for this inconvenience!
Well, guess PB has some major issues, they know it, have known it for several months from all the complaints on their own message board and they don't seem to be able to fix it in a wholesale manor. Strangely, the day before I got the response from them, I could once again copy my pictures to post elsewhere. Hmmmmm, again. If you are having trouble with PB in any manor I suggest contacting them, killing Robert the Robot or using him as a hostage to get to their actual IT people. Each time I contact IT they seem to fix my problem but it takes a lot of time. Wonder if they are fixing this for everyone because I still see a lot of others on the PB message board that are still having issues but they quit after getting their Robert the Robot response. I get the distinct feeling they are only fixing it for those that are complaining.
Beat them up, scream at them, dent the robot, seems to be the only way to get any action with PB at all these days. Sounds like they have a lot of problems and if you are using it for your picture storage I suggest some other backup. I get the feeling it's all going to implode soon.
SPark