Mac's Antique Auto Parts Rant
Posted: February 1, 2011, 6:58 pm
Well, my mother was in town and wanted to get me something for Christmas while she was here. She had no idea what I needed for the truck but wanted to help out. I told her some floor pans would be great! We jump online as it was on a Sunday and after hours and do the order. This was on January 22nd. She pays, everything is presumed good.
Monday rolls around. I get an email telling me there is going to be an additional charge on the shipping because it is oversized. I reply asking how big they are as the charges seemed a bit excessive. I have shipped a Subaru short block that weighs 130 lbs and was insured for $2000 for just a little more than they were charging. I get no response by that afternoon so I call and talk to someone. He goes on to tell me that the shipping charges are pretty much what they are. I say ok and give him my card to run the additional amount on as I didn't want my mother to get an unexpected (near double) charge on her card. I ask if I could get a shipping confirmation that day and he said no problem.
A couple days go by and I still have heard nothing. I then get an email asking if I still wanted the floor pans. I call back again, manage to get in touch with the same guy. Asked him if there was a problem. He said I should respond to the email and let them know that I had given them the card for the excess amount.
A couple more days go by and by Saturday I still have nothing. I call up and speak to a very nice girl who apparently can't get anything done as there is no one there on Saturday. Order still has not shipped one week after the initial order. I asked her to have a manager or supervisor call me Monday.
Monday rolls around, the same girl calls back saying she is still working on it. Tuesday rolls around. She calls again saying that there was a hold because apparently in my email I said to call if there was any problems. The manager had a hold on the order for no apparent reason
So I ask if she could get it shipped out today and asked that the supervisor give me a call today. She said she would do what she could.
This afternoon comes and at around 4pm I still had heard from no one. So I call back yet again. I ask if a supervisor is available and was told they were all in meetings. I ask if my order had shipped and she said it had not and after 5-10 minutes of holding finds out that the order is on hold by some manager still. At that point I canceled the order.
So does anyone have any good locations for floor pans that can manage to get an order shipped in under a week?
Monday rolls around. I get an email telling me there is going to be an additional charge on the shipping because it is oversized. I reply asking how big they are as the charges seemed a bit excessive. I have shipped a Subaru short block that weighs 130 lbs and was insured for $2000 for just a little more than they were charging. I get no response by that afternoon so I call and talk to someone. He goes on to tell me that the shipping charges are pretty much what they are. I say ok and give him my card to run the additional amount on as I didn't want my mother to get an unexpected (near double) charge on her card. I ask if I could get a shipping confirmation that day and he said no problem.
A couple days go by and I still have heard nothing. I then get an email asking if I still wanted the floor pans. I call back again, manage to get in touch with the same guy. Asked him if there was a problem. He said I should respond to the email and let them know that I had given them the card for the excess amount.
A couple more days go by and by Saturday I still have nothing. I call up and speak to a very nice girl who apparently can't get anything done as there is no one there on Saturday. Order still has not shipped one week after the initial order. I asked her to have a manager or supervisor call me Monday.
Monday rolls around, the same girl calls back saying she is still working on it. Tuesday rolls around. She calls again saying that there was a hold because apparently in my email I said to call if there was any problems. The manager had a hold on the order for no apparent reason
So I ask if she could get it shipped out today and asked that the supervisor give me a call today. She said she would do what she could.
This afternoon comes and at around 4pm I still had heard from no one. So I call back yet again. I ask if a supervisor is available and was told they were all in meetings. I ask if my order had shipped and she said it had not and after 5-10 minutes of holding finds out that the order is on hold by some manager still. At that point I canceled the order.
So does anyone have any good locations for floor pans that can manage to get an order shipped in under a week?
